How to Resolve Subscription Contract Disputes in Turkey

Fixed-term subscription contracts such as internet, digital streaming, gym membership or telecommunications services most commonly give rise to disputes in practice over termination, automatic renewal, and additional charges.

Terminating a Subscription Contract

Under Law No. 6502 and the Subscription Contracts Regulation, the consumer may terminate a fixed-term subscription contract without giving any reason; the seller or provider must be able to receive the termination notice through an easy and accessible method (for example, the same channel through which the contract was concluded). The provider cannot require a more burdensome method for termination (such as only through a notary) than was used to conclude the contract.

The Automatic Renewal Clause

Where the contract provides for automatic renewal, the seller must disclose this clause to the consumer clearly and understandably, and must offer the consumer an easy and accessible way to prevent renewal. Extending the contract through silence, without clear disclosure about renewal, gives the consumer a right of objection.

Obligations Following Termination

Within seven days at the latest of the termination notice reaching the provider, any deposit or guarantee amounts must be refunded to the consumer, and devices belonging to the consumer's account (such as a modem or decoder) must be collected. No further fee may be claimed from the consumer beyond amounts earned up to the termination date.

Unfair Additional Charges

Charging an additional fee for a service not clearly specified in the contract, or billing for out-of-package usage without obtaining prior approval, gives the consumer a right to object and to a refund. Billing objections are first directed to the provider, and if unresolved, to the consumer arbitration board.

Practical Recommendations

Before signing a subscription contract, carefully review the termination and automatic renewal terms; submit your termination request in writing and keep proof (email, call record) that the notice reached the provider.

This article is for informational purposes only and does not constitute legal advice. Please contact our team regarding your specific situation.